At UrgentIT (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.urgentit.com.au (the “Website”) or use our services. By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you in the following ways:
- Personal Identification Information: When you visit our Website, register for an account, or use our services, we may collect personal information such as your name, email address, phone number, company name, billing address, and other details necessary for providing our services.
- Technical Information: We may collect certain information automatically through your use of the Website, including IP addresses, browser types, device information, and browsing behavior. This helps us improve our Website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To deliver IT support and consulting services, process your orders, and communicate with you regarding your requests.
- To Improve Our Website: To analyze user trends and behaviors in order to improve the content, functionality, and user experience of the Website.
- Marketing and Communication: To send you promotional materials, updates, or other communications that may be of interest to you, if you have opted-in to receive such communications.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes, including responding to subpoenas, court orders, or other legal requests.
3. Sharing of Your Information
We do not sell, trade, or otherwise share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website or delivering services to you, such as payment processors, hosting services, and email communication services. These providers are obligated to protect your personal data and use it only for the purposes for which it was shared.
- Legal Requirements: We may disclose your personal information when required by law, such as in response to a court order, subpoena, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience while using our Website. Cookies are small files stored on your device that help us remember your preferences and analyze Website traffic.
You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Website.
For more information, please refer to our Cookie Policy (if applicable).
5. Data Security
We take reasonable precautions to protect the personal information you provide to us. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data. We encourage you to take appropriate precautions when sharing personal information online.
6. Your Rights and Choices
You have the right to access, correct, update, or delete the personal information we hold about you. You can exercise these rights by contacting us at the details provided below.
- Access: You can request access to the personal data we hold about you.
- Correction: If you believe the personal information we hold is incorrect or incomplete, you can request that we correct it.
- Deletion: You can request that we delete your personal information, subject to certain legal and contractual obligations.
You also have the right to opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Links to Third-Party Websites
Our Website may contain links to third-party websites that are not operated or controlled by UrgentIT. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
8. Children’s Privacy
Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible. If you believe we may have collected information from a child under 18, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
UrgentIT
Email: support@urgentit.com.au